Reverse Logistics

Reverse Logistics

Scarbrough Warehousing, Inc. offers reverse logistics services to accommodate all methods of online ordering with numerous locations across the United States and expanding. Scarbrough’s fulfillment centers are located in Kansas City, Reno, Chicago, and Laredo, allowing for 2-day shipping to 98% of the U.S. mainland population.

What is Reverse Logistics?

Reverse Logistics encompasses the logistics and optimization of returned goods related to Ecommerce shipping processes. Many supply chains will stop measuring the success of their goods once the product is shipped and delivered to the customer on time and in full. This may provide an accurate measurement of initial customer satisfaction, and profit, but it does not account for the complete picture in all cases that effect both your business and your customer relationship. What if your customer potentially received an incomplete order? What if an item that they ordered does not match the product description? How about a scenario where the customer has changed their mind about the purchase? All three of these scenarios are very likely in the world that we operate in today, and in each of them the return of your product by a customer qualifies as reverse logistics.

In order to better understand how this works, you need to first understand the different phases a returned product goes through to return to your company.

  1. Shipping the product being physically returned
  2. Inspection and quality testing to replicate the error or identifying potential flaws
  3. Documentation of any identified findings
  4. Repairing, Destroying returned products
  5. Restocking, Recycling or Disposal of Products

The management of the reverse logistics of product back into your supply chain can help you avoid making future mistakes, quickly identify product failures and eliminate subpar quality goods from being sold through different channels negatively impacting your product perception in the marketplace.

A successful reverse logistics plan relies on the expertise of a third party logistics partner (3PL) to process with accuracy and quality work. Email to discuss your scope of work and obtain pricing.

What is Reverse Logistics? How does it work?

Benefits of a 3PL Managing Reverse Logistics

Benefits of using Scarbrough as a designated 3PL for your reverse logistics and fulfillment needs include:

  • Less headaches
  • Reduced costs
  • Faster service
  • Customer retention
  • Customer satisfaction
  • Market research
  • Unplanned profits
  • Reporting

Want to learn more?

We offer a free 30-minute consultation call with our Warehouse Compliance Team & Supply Chain Optimization Experts.  Please fill out the form below and our team will revert back to you ASAP. You can also email

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About Scarbrough

The Scarbrough Group of Companies, headquartered in Kansas City with local presence in every major port in the world, is a complete international and domestic supply chain service provider, offering U.S., Mexican, and Canadian Customs brokerage, Import & Export Transportation Solutions, Domestic brokerage and asset-based trucking, Warehouse fulfillment and distribution services, Trade Compliance Consulting, Large Equipment and Project Cargo moves, as well as Parcel Audit Savings.  Scarbrough is widely known for its trade experts, training, personalized customer service, and customized solutions.  Since 1984, Scarbrough has continued to satisfy its clients by following its motto on a daily basis: “It is our job to make your job easier.”  Moreover, our team of experts is available at your disposal.  We offer free consultations on any topic from supply chain optimization and duty savings opportunities to the basics, helping to guide new importers and exporters as they jump into the world of global trade.  Contact us now.