U.S. Customs and Border Protection (CBP) just recently sent a notice of reminders for the Automated Commercial Environment (ACE) Portal.
New cbp.gov Content
To better serve ACE Portal users, CBP has updated information posted to www.cbp.gov/ace.
With these updates, you will be better able to locate information on the following topics:
These updates do not affect a company’s existing Portal account, account structure, or access for users. No action is required. The information provided is for awareness.
ACE Portal Users
Account Lock Resets
As a reminder Account Owners and Proxy Account Owners are able to reactivate accounts that have been locked.
If you are unable to reach an Account Owner or Proxy Owner you may contact ACE Support for assistance, but may experience delays due to the high call volume.
If you have forgotten your password you can self-reset by following these steps:
You will be prompted to create a new password before proceeding.
Have you seen our new series of ACE Reports videos? They are designed to help users:
· Understand reports
· Navigate the interface
· Run standard reports
· Create custom reports
· Setup advanced features
The videos may be accessed on the
ACE Training page.
ACE Account Owner Reminders
Account Owners do not associate the corporate identifier of a client to your ACE Portal Account structure. This will prevent the client company from establishing their own ACE Portal Account.
To obtain access to the records of your client, please contact your client directly and request they provide your User account access to their Portal account.
|Account Structure Adjustments
If your company has multiple ACE Portal accounts (not sub-accounts), and a business activity is added to one account, you may not add it to another.
For more details on this, please visit our Managing an ACE Secure Data Portal Account page.
If you have any questions on the items outlined above, please submit them through the appropriate resource via ACE Support.